Frequently Asked Questions
Everything you need to know about your Conan Gray Official Store order.
When will my order ship?
Standard orders typically process within 3-5 business days. For limited edition merchandise or pre-order items, please refer to the specific shipping dates listed on the product page.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that music products, including vinyl and CDs, must remain in their original shrink-wrap to be eligible for a return.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Customs duties and taxes may apply upon arrival.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What sizing guide should I use for apparel?
Most of our apparel features a standard unisex fit. Detailed size charts are available on each product page to help you find the perfect fit before purchasing.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order is in fulfillment.